COMPO PACK

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Price :

150₹

Product SKU: DETERGENT POWDER AND DISH WAS GEL

About this item

  • Effective and powerful dish wash formula that cuts tough grease residue
  • Cleans a sink-full of utensils in just one spoonful (approx. 4 ml)
  • Does not leave behind any white residue
  • Usage Instruction: Always dilute 1 teaspoon (~4ml) of Presto! dishwash gel with a bowl of water (~40ml) before use
  • Leaves sparkling clean utensils
  • Gel that is harsh on stains, but gentle and safe on your hands
  • Removes foul smell and gives a refreshing lemon fragrance
  • Warning: Do not use undiluted. Wash hands with soap after use

Product Buy, Return, Replacement & Refund Policy

1. Purpose of the Policy
Vlife is committed to providing quality products and a transparent purchasing experience to its customers and direct sellers.
This Product Buy, Return, Replacement & Refund Policy explains:
How products can be purchased from Vlife.
Conditions under which products can be returned.
Conditions for replacement of defective or damaged products.
Refund procedures and timelines.
Cancellation of orders.
Return conditions for products purchased by customers and direct sellers.
Responsibilities of customers and direct sellers.
The process for raising a return, replacement or refund request.
This policy shall be read together with Vlife's Terms & Conditions, Privacy Policy and other applicable policies.
2. Product Purchase
Customers and authorized Vlife direct sellers may purchase products through Vlife's authorized sales channels, including the Vlife website, authorized distributors or other officially approved channels.
At the time of purchase, the purchaser should verify:
Product name.
Product quantity.
Product price.
Applicable taxes.
Shipping/delivery charges, if any.
Delivery address.
Contact details.
Applicable offers or discounts.
Any product-specific terms.
The order confirmation/invoice issued by Vlife shall be treated as the primary record of the purchase.
3. Order Confirmation
Once an order is successfully placed, Vlife may provide an order confirmation through the registered mobile number, email address, website account or other available communication channel.
The purchaser should retain:
Order number.
Invoice.
Payment confirmation.
Product details.
Delivery information.
These details may be required when requesting cancellation, return, replacement or refund.
4. Order Cancellation
A customer or direct seller may request cancellation of an order before the order has been dispatched.
Cancellation requests may be submitted through the Vlife website/account, customer support or another officially designated communication channel.
Once an order has been dispatched, cancellation may not always be possible. In such cases, the purchaser may use the applicable return process after receiving the product, subject to the conditions of this policy.
If an order is successfully cancelled before dispatch, the eligible amount shall be refunded through the original payment method or another permitted method.
5. General Product Return Policy
Vlife accepts eligible product returns subject to the conditions specified below.
A product may generally be considered for return where:
The wrong product has been delivered.
The product received is damaged.
The product is defective.
The product is materially different from the product ordered.
The product is incomplete or missing components.
The product is otherwise eligible for return under the applicable product-specific return terms.
Certain products may have additional or different return conditions because of their nature, shelf life, hygiene requirements, safety considerations or applicable law.
6. Return Period
A return request should normally be submitted within 7 days from the date of delivery, unless a different period is specifically stated for the particular product.
The return period applicable to each product may be displayed on:
Product page.
Invoice.
Order confirmation.
Product packaging.
Vlife website.
Applicable promotional terms.
If a product has a special return period, that product-specific period shall apply.
7. Product Condition for Return
For a return to be accepted, the product should, wherever applicable:
Be unused.
Be in its original condition.
Be returned with the original packaging.
Include labels, seals and tags, where applicable.
Include accessories and components supplied with the product.
Include the invoice/order details.
Not have been intentionally damaged or altered.
For products where opening the package is reasonably necessary to identify a defect or verify the product, Vlife may assess the return based on the circumstances.
Vlife will not reject a legitimate claim merely because packaging had to be opened to identify a manufacturing defect, wrong product or other eligible issue.
8. Damaged Products
If a product is received in a visibly damaged condition, the customer/direct seller should:
Take photographs or video of the package and product.
Keep the original packaging.
Contact Vlife customer support as soon as reasonably possible.
Provide the order number and invoice.
Provide photographs/videos and a description of the damage.
Vlife may investigate the delivery condition and arrange replacement, return or refund as applicable.
9. Defective Products
If a product develops or has a manufacturing defect, the purchaser should contact Vlife customer support with:
Order number.
Invoice.
Product name.
Batch/serial number, where applicable.
Description of the defect.
Photographs/videos, where useful.
Vlife may request additional information or inspection before approving the replacement or refund.
Where the product is covered by a manufacturer's warranty, the applicable warranty terms may also apply.
10. Wrong Product Delivered
If Vlife delivers a product different from the product ordered, the purchaser should report the issue within the applicable return period.
After verification, Vlife may provide:
Replacement with the correct product; or
Refund of the eligible amount.
Where the wrong product was supplied due to an error attributable to Vlife, the applicable return/replacement shipping arrangements shall be handled by Vlife.
11. Missing Items or Accessories
If any item, component, quantity or accessory mentioned in the order is missing, the purchaser should notify Vlife promptly.
Vlife may verify the claim using the order details, packing information and other available records.
After verification, Vlife may:
Send the missing item/component; or
Replace the product; or
Provide an appropriate refund/adjustment.
12. Replacement Policy
Where a product qualifies for replacement, Vlife may replace it with:
The same product; or
An equivalent product, subject to availability and the purchaser's agreement; or
Another appropriate resolution where replacement is not possible.
Replacement is subject to product availability.
If the same product is unavailable, Vlife may process an eligible refund or provide another mutually acceptable resolution.
13. Refund Policy
Where a refund is approved, Vlife will normally process the eligible refund after:
Approval of the return/refund request; and
Receipt and/or verification of the returned product, where return is required.
Refunds may be made through the original payment method, subject to payment-system capabilities and applicable law.
The actual time for the amount to appear in the customer's bank account, card account or payment wallet may depend on the relevant bank/payment service provider.
14. Refund Amount
The refund amount will depend on the circumstances of the return.
Depending on the case, the refund may include:
Product purchase price.
Applicable taxes included in the product price.
Eligible shipping charges where the issue is attributable to Vlife.
Other amounts required to be refunded under applicable law.
Where a return is requested for reasons unrelated to product defect, incorrect delivery or another issue attributable to Vlife, applicable shipping or other charges may be handled according to the disclosed terms applicable to that order.
No deduction shall be made where prohibited by applicable law.
15. Return Shipping
Where the return is due to:
Defective product;
Damaged product;
Wrong product supplied by Vlife; or
Another verified error attributable to Vlife,
Vlife may arrange or bear the applicable return shipping cost.
For other voluntary returns, the applicable return shipping terms displayed at the time of purchase shall apply.
16. Products That May Not Be Returnable
Certain products may be excluded from ordinary returns because of their nature.
Examples may include:
Products specifically identified as non-returnable before purchase.
Products that have been used or consumed.
Products damaged due to misuse.
Products altered by the purchaser.
Products with missing components caused by the purchaser.
Products returned without required information where the purchase cannot reasonably be verified.
Products subject to special hygiene, safety or statutory restrictions.
However, these exclusions do not restrict any rights available to a consumer under applicable law, including rights relating to defective, damaged, misrepresented or incorrectly supplied products.
17. Products Purchased Under Promotional Offers
Products purchased as part of promotional schemes, discounts, bundles or special offers may be subject to additional conditions.
The applicable promotional terms will be communicated at or before purchase.
Where a promotional order is partially returned, Vlife may recalculate the applicable discount or promotional benefit, where the disclosed promotional terms permit such adjustment and applicable law allows it.
18. Free Products / Gifts / Promotional Items
If an order contains a free product, gift or promotional item and the main product is returned, the promotional item may also be required to be returned where the promotional terms so provide.
If the promotional item is not returned when required, the value of the promotional benefit may be adjusted against the refund, subject to applicable law and the terms disclosed at purchase.
19. Direct Seller Purchases
Authorized Vlife direct sellers purchasing products for personal consumption or resale must follow the same applicable product return and refund requirements communicated by Vlife.
Vlife shall provide appropriate order/invoice information and applicable return, exchange and refund terms.
A direct seller must not make return or refund promises that are inconsistent with Vlife's officially approved policies.
The direct seller must not misrepresent the company's return or refund terms to a customer.
20. Customer Returns Through Direct Sellers
Where a customer purchases directly through an authorized Vlife direct seller, the customer should retain the Vlife invoice/order information.
Return and refund requests should be processed through the officially designated Vlife return/customer-support mechanism.
A direct seller should assist the customer in raising a legitimate return or complaint but should not independently alter Vlife's official return policy.
21. No Forced Product Purchase
Vlife does not require a person to purchase products merely to participate as a direct seller, except where a specific lawful commercial requirement is clearly disclosed and permitted under applicable law.
No person should be pressured into purchasing unreasonable quantities of products for the purpose of obtaining business benefits.
22. No False Return Claims
Customers and direct sellers must provide accurate information when submitting a return, replacement or refund request.
Fraudulent claims, including:
False damage claims.
Intentional product damage.
Returning a different product.
Repeated misuse of the return system.
False delivery claims.
may result in investigation and appropriate action, subject to applicable law.
This clause does not affect legitimate consumer rights.
23. Return Request Procedure
To request a return or replacement, the purchaser should:
Step 1 – Contact Vlife
Submit the request through the officially designated Vlife customer-support channel.
Step 2 – Provide Order Information
Provide:
Name.
Registered mobile number/email.
Order number.
Invoice number, if available.
Product name.
Reason for return.
Photographs/videos, where applicable.
Step 3 – Verification
Vlife may verify the request and may request additional information.
Step 4 – Return Authorization
If approved, Vlife may provide return instructions.
Step 5 – Product Collection/Return
The product should be packed securely and returned according to the instructions provided by Vlife.
Step 6 – Inspection
Vlife may inspect the returned product where reasonably necessary.
Step 7 – Resolution
Depending on the circumstances, Vlife may provide:
Replacement;
Refund;
Missing component;
Repair, where applicable; or
Another appropriate resolution.
24. Return Approval Does Not Automatically Mean Refund Approval
Submitting a return request does not automatically constitute approval of a refund.
The returned product may be inspected where necessary to verify:
Product identity.
Condition.
Defect/damage.
Order details.
Reason for return.
Once the claim is verified and approved, the appropriate remedy will be processed.
25. Delivery Failure
If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts or other reasons attributable to the purchaser, Vlife may contact the purchaser for clarification.
Where an order is returned to Vlife by the logistics provider, Vlife may contact the purchaser regarding re-delivery or refund, subject to the applicable order terms.
26. Refund for Cancelled Orders
If an order is cancelled successfully before dispatch and payment has already been received, Vlife will process the eligible refund.
The refund shall normally be made using the original payment method, subject to technical/payment-provider limitations.
27. Refund Timeline
Once a refund is approved, Vlife will initiate the refund within 10 business days].
The time required for the refunded amount to appear in the purchaser's account may depend on the bank, card issuer, UPI provider, payment gateway or other financial institution.
Vlife will not be responsible for delays caused solely by third-party payment providers after the refund has been successfully initiated.
28. Product-Specific Return Terms
Certain Vlife products may have specific return conditions because of:
Product category.
Shelf life.
Hygiene requirements.
Safety considerations.
Storage requirements.
Manufacturer warranty.
Regulatory requirements.
Where special terms apply, they will be displayed clearly before or at the time of purchase.
29. Statutory Consumer Rights
Nothing in this policy is intended to restrict or remove any mandatory rights or remedies available to consumers under applicable Indian law.
Vlife will comply with applicable consumer protection, direct selling, e-commerce and other relevant laws and regulations.
The Department of Consumer Affairs lists the Consumer Protection (Direct Selling) Rules, 2021 among the rules made under the Consumer Protection Act, 2019.
The Direct Selling Rules require direct sellers to provide accurate information concerning price, payment terms, return/exchange/refund policies and after-sales service, and require order information to address cancellation/return rights and complaint-redressal details.
30. Complaint and Grievance Redressal
Customers may contact Vlife through the company's officially designated grievance/customer-support channels.
A complaint should contain:
Customer name.
Contact details.
Order number.
Invoice number.
Product details.
Description of the issue.
Supporting documents/photos/videos, where applicable.
Requested resolution.
Vlife shall maintain an appropriate grievance-redressal mechanism in accordance with applicable requirements.
31. Policy Changes
Vlife may update this Product Buy, Return, Replacement & Refund Policy from time to time to reflect:
Changes in applicable law.
Changes in business operations.
Changes in products or services.
Improvements to customer service.
Changes in technology or payment systems.
The updated policy will be published on the Vlife website with the applicable effective date.
32. Contact Information
Lifyana Lifecare Ents
Website: Vlife.in
Customer Support: 8300143555
Email: admin@vlife.in
Grievance Email: admin@vlife.in
Effective Date: May 1, 2026

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