-
-
₹
At LIFYANA LIFECARE, we strive to ensure that every product reaches you in excellent condition and meets the quality standards described on our website.
If you receive a product that is damaged, defective, incorrect, or otherwise does not meet the applicable product description, please contact our customer support team as soon as possible.
To request a return or exchange:
Contact the LIFYANA LIFECARE Customer Support Team using the contact details provided on our website.
Explain the issue with the product and provide your order number.
Take clear photographs of the product, packaging, labels and any visible damage or defect, if applicable.
Follow the instructions provided by our customer support team regarding the return or exchange.
Keep the original invoice, order confirmation and packaging until the return or exchange process is completed.
If the product is being returned through a courier service, share the tracking details with our support team.
Products must be returned in the condition specified by our return policy, along with their original packaging, accessories, manuals and other applicable components.
The eligibility of a product for return or exchange will depend on the nature of the product, its condition and the applicable terms communicated at the time of purchase.
Return shipping charges, where applicable, may be borne by the customer unless the return is due to a defective, damaged or incorrect product.
A product may not be eligible for return or exchange in circumstances including:
The applicable return period has expired.
The product shows signs of use, damage, scratches, stains, alteration or misuse.
The original packaging, labels, accessories or components are missing or significantly damaged.
The product has been modified or tampered with after delivery.
The product was damaged due to improper handling or storage by the customer.
The product belongs to a category that is specifically marked as non-returnable or non-exchangeable on the product page.
The product is a consumable, personal-care or hygiene-related product for which return is restricted for safety or hygiene reasons.
For certain products, additional return conditions may apply. Please check the product page and order terms before placing your order.
Once an approved returned product has been received and inspected by LIFYANA LIFECARE, the refund process will be initiated where applicable.
The refund will generally be made using the original payment method or through another method communicated by our customer support team.
The time taken for the refund to reflect in your bank account or payment account may depend on the payment gateway, bank or financial institution.
If a refund is approved, the customer may receive the refund after applicable deductions, if any, in accordance with the order terms and applicable law.
A refund may be processed only after:
The returned product has been received by LIFYANA LIFECARE.
The product has been inspected and found eligible for a refund.
The required return information has been verified.
Any applicable refund conditions have been satisfied.
LIFYANA LIFECARE reserves the right to reject a return or refund request where the returned product does not meet the applicable return conditions.
Please note:
Actual product colours may vary slightly from the colours displayed on your screen because of differences in monitors, mobile displays and screen settings.
Product specifications, packaging, ingredients, features or accessories may be changed by the manufacturer from time to time.
Minor differences in design, colour, packaging or appearance that do not affect the functionality or quality of the product may not be considered a defect.
LIFYANA LIFECARE is not responsible for manufacturer-initiated changes to product packaging, specifications or appearance.
Customers should carefully check the product description, specifications, size, quantity and other information before placing an order.
LIFYANA LIFECARE offers convenient delivery and payment options depending on the customer's location and the availability of the selected product.
Orders are dispatched through our logistics and courier partners.
Delivery charges, if applicable, will be displayed during the checkout process before the order is placed.
The estimated delivery time may vary depending on:
Delivery location
Product availability
Courier service
Public holidays
Weather conditions
Unforeseen transportation or operational delays
The estimated delivery date shown at checkout is indicative and may vary in exceptional circumstances.
Orders are delivered to the address provided by the customer during checkout.
Customers are requested to provide a complete and accurate delivery address, including:
Full name
House/building number
Street/locality
City
State
PIN code
Valid mobile number
LIFYANA LIFECARE will not be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
Where Cash on Delivery (COD) is available, the option will be displayed during checkout.
COD availability may depend on the customer's location, order value, product category and courier service.
A COD or handling charge may apply where applicable, and such charges will be displayed before the order is confirmed.
Customers may pay for eligible orders using the payment methods displayed on the checkout page.
Depending on availability, payment methods may include:
Credit Card
Debit Card
UPI
Net Banking
Wallets
Other payment methods supported by our payment gateway
All online payments are processed through secure payment gateway services.
LIFYANA LIFECARE does not request or store your complete debit/credit card PIN, CVV or banking password.
If an online payment fails but the amount has been deducted from your bank account, please contact our customer support team with your:
Order number
Transaction/reference number
Payment date
Amount paid
Screenshot or payment confirmation, if available
Our team will verify the transaction and assist you with the order or refund process as applicable.
An order may be cancelled before dispatch, subject to the order status and applicable terms.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return or refusal-of-delivery procedure.
If an order is cancelled successfully before dispatch and payment has already been made, the applicable refund will be initiated according to our refund policy.
If you receive a product that appears damaged, defective or different from what you ordered, please contact LIFYANA LIFECARE Customer Support as soon as possible.
Please provide:
Order number
Photographs/videos of the package and product
Description of the issue
Delivery details
Any other information requested by our support team
After verification, LIFYANA LIFECARE may arrange a replacement, exchange, refund or another appropriate resolution, subject to the applicable terms.
LIFYANA LIFECARE reserves the right to update this Return, Exchange, Delivery and Payment Policy from time to time. Any updated policy will be published on this website and will become effective from the date of publication.
